Refund policy

Right of withdrawal

In case of purchase of products or services on novocicli.com, the user has the right to withdraw from the contract without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the user or a third party acquires physical possession of the goods. The goods must be returned intact, in their original packaging, complete in all its parts (including price tag, packaging material and any documentation and accessory equipment). To exercise the right of withdrawal, the user is required to inform the owner of the decision to withdraw by means of an explicit statement sent to the contacts indicated. The communication can be sent to Novo Cicli, Via Genolini 1b, Besnate (VA), 03311835664. *Before proceeding with the refund, Novo Cicli reserves the right to evaluate the conditions of the returned product. Products without the original box, without original tags, used or for which a customization has been requested are not possible.

Effects of withdrawal

If the user withdraws from this contract, all payments made to the owner will be reimbursed, without undue delay and in any case no later than 14 days from the day on which the holder is informed of the User's decision to withdraw from this contract. Such refunds will be made using the same means of payment used by the user for the initial transaction, unless the user has expressly agreed otherwise; in any case, the user will not incur any costs as a result of such refund. The refund can be suspended until the goods are received or until the user has demonstrated that he has sent the goods back, whichever is earlier.

The user is requested to send back the goods and deliver them to the owner without undue delay, the return address is Novo Cicli, Via Genolini 1b, Besnate (VA). And in any case within 14 days from the day on which you communicated the withdrawal from this contract. The deadline is met if the user returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the user.

Limitations on the right of withdrawal on products

Damaged or used products are not replaced or refunded, even in part. The User must insert a copy of the delivery document received inside the packaging box.

The right of withdrawal does not apply: to goods that are made to measure or clearly personalized or that, by their nature, are at risk of rapid deterioration, are sealed and do not ready to be returned for hygienic reasons or are related to the protection of health and have been opened after delivery.

Warranty (conformity defect)

The consumer user is entitled to a guarantee on the conformity of the products and services purchased. The warranty has a duration of 24 months from the delivery of the good and the lack of conformity must be communicated to the Owner within 2 months of discovery.

To exercise the right of warranty, the user must send an e-mail to the owner indicating the order number and the accurate description of the defect (it is advisable to also attach photographic material).

All elements are essential and will be verified by the owner before responding to the user.

If the lack of conformity of the product is ascertained, the user has the right to obtain, upon return to the owner of the defective product, its repair or replacement. The user also has the right to request from the owner a reasonable price reduction or the termination of the contract if the repair and replacement are impossible or excessively onerous, the owner has not provided for the repair or replacement of the good within a reasonable period or the replacement or repair previously carried out has caused significant inconvenience to the user.

To exercise the right of warranty and for further information in this regard, the user is required to contact the owner and ship the product to the address Novo Cicli, Via Genolini 1b, Besnate (VA), 03311835664.