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NOVO CICLI WORKSHOP PROTOCOL • ITALY

We don't ship sealed boxes. We build race-ready machines.

Every promotional bike and frameset goes through our master mechanic bench prior to shipping, with custom setup to your anthropometric measurements included.

Swipe through our 3 workshop steps →
STEP 01 / 03 Novo Cicli Inspection and Custom Builds

Detailed Inspection & Custom Builds

Every bicycle is thoroughly inspected in detail prior to delivery. We specialize in the assembly and customization of premium brands: we build custom setups tailored to the customer's request, delivering the exact same bespoke service with online shipping wherever you are.

STEP 02 / 03 Novo Cicli Mechanical and Electronic Setup

Precision Tuning & Bike-Fit Setup

On every complete bike or custom build we handle internal cable routing, cockpit stack adjustment, hydraulic bleeding, and Shimano Di2 / SRAM AXS firmware updates dialed in to your bike-fit measurements.

STEP 03 / 03 Novo Cicli Torque Calibration

Torque Calibration & Protection

Every bolt is torqued to spec using calibrated wrenches and carbon assembly compound. We protect high-wear areas, set your exact saddle height to the millimeter, and ship via insured armored packaging.

BLACK FRIDAY INFORMATION & TERMS

Frequently Asked Questions (FAQ)

1. Are all products available at your Showroom and ready for immediate delivery? +

Yes, all products featured on this page are physically available at our Showroom in Besnate (VA, Italy) and ready for immediate delivery.

For further information please contact us: we reply in the shortest possible time to lock in your product before your size sells out.

2. How do Santander (Giant Promo) and Findomestic checkout financing work? +

Important Notice: Santander and Findomestic financing plans are available exclusively for customers residing in Italy (with an Italian tax code and bank account):

• Giant Range Promo with Santander (0% APR 20 Months & Subsidized Rates): For the Giant range, a 0% APR 20-month financing promotion with Santander is active across the entire 2026 and 2027 Giant range (valid throughout Black Friday and until December 31, 2026), alongside subsidized interest rates for all Giant products. For further information contact us and we will reply in the shortest possible time to lock in your product.

• Findomestic Instant Checkout Financing (From €300): Across our entire catalog, Findomestic financing is available directly at checkout for all orders starting from €300.

Contact us now to lock in your product →
3. Which online payment methods do you accept for immediate purchase? +

You can purchase and immediately lock in your bicycle, frameset, or components directly at checkout using all major international digital payment and split-payment systems:

Klarna PayPal Visa Mastercard American Express Shop Pay Google Pay Apple Pay Bank Transfer
4. What are the order preparation, customization, and delivery lead times? +

Order preparation and dispatch usually take place within 24–72 hours from payment confirmation. In addition to this phase, estimated courier transit times are 1–3 business days for delivery to your destination.

Note on customizations: Please note that delivery lead times change in the case of a customization or a specific modification to the bike's equipment.

5. How will the bicycle arrive at home, and how does initial support work? +

Once at home, you will only need to think about riding: the bicycle will arrive already adjusted and ready for your very first rides.

Furthermore, should you need any assistance, we will support and guide you during the initial phase to allow you to enjoy your first rides in safety.